Delivery & Returns
At Flowersbybeads, we want your experience to be as beautiful as our beaded flowers. Learn more about our careful shipping process and our straightforward return policy for your peace of mind.
Shipping & delivery policy
Because our beaded flowers are delicate art pieces, each order is carefully wrapped in layers of protective bubble wrap and placed in sturdy, custom-sized boxes. This ensures your arrangement arrives in perfect, pristine condition.
Domestic Shipping (Within France):
Standard Shipping: Delivered via La Poste (Colissimo) with tracking numbers. Delivery typically takes 2–4 business days.
Drop-off Point: Available via Mondial Relay for convenient pickup at a local shop near you.
International Shipping (Worldwide):
Europe: Shipped via Chronopost or DHL Express. Delivery takes 3–7 business days depending on the country.
Rest of the World (USA, Canada, Asia, Australia): Shipped via premium international carriers with full tracking and signature required upon delivery. Delivery usually takes 7–14 business days.
Custom & Made-to-Order Items: Please note that creation time (2–5 days depending on complexity) is added to the shipping times above.
Returns & exchanges policy
We want you to absolutely love your everlasting flowers. If for any reason you are not completely satisfied with your purchase, we are here to help with a smooth return or exchange process.
The 14-Day Window: You have 14 days from the date you receive your package to request a return or an exchange.
Condition of the Items: To be eligible for a return, your beaded flowers must be unused, in the same pristine condition that you received them, and in their original packaging with all protective wrapping intact.
The Step-by-Step Return Process:
Contact Us: Send an email to our customer support within the 14-day window, including your order number and the reason for the return.
Pack Securely: Safely pack the flowers back into their original box using the bubble wrap provided to prevent any damage during transit.
Ship Back: Mail the package back to our studio in France. Return shipping costs are the responsibility of the customer, unless the item arrived damaged.
Damaged items during shipping policy
Your peace of mind is our top priority. Because our beaded flowers are delicate art pieces, we package them with the utmost care. However, if your order arrives damaged due to rough handling during transit, we will fix it immediately at no extra cost to you.
What to do if your order arrives damaged:
Take Photos Immediately: Within 48 hours of receiving your package, please take clear photos of the damaged flower arrangement, as well as the outside and inside of the shipping box.
Contact Us: Email us at [[email]] with your order number and attach the photos. This allows us to file a claim with the shipping company and start solving your problem right away.
Choose Your Solution: We want you to be completely happy, so we offer you two options:
A Free Replacement: We will handcraft a brand-new replacement for you and ship it out as a priority, completely free of charge.
A Full Refund: If you prefer, we will issue a 100% refund, including your original shipping costs.